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Complaints Procedure 

SHARPS

Sharps Bedrooms Limited aim to provide the highest levels of service to all of our customers.

If you ever feel that you expectations have not been met then please contact us at customer.service@sharps.co.uk

We will acknowledge your communication within 24 hours and advise you of the name and contact details of who will be handling matters for you.

Alternatively, you can call us on 01902 483000 or write to:

    Customer Relations Department
    Sharps Bedrooms Limited
    Springvale Park Industrial Estate
    Bilston
    Wolverhampton
    WV14 OQL

 

In the unlikely event that our customer service team are unable to resolve your complaint, you can refer your complaint to RetailADR. This is an independent organisation specialising in providing an Alternative Dispute Resolution service for consumers and retailers.

As a member of the organisation, we are bound by their code of practice and they can be contacted at enquiries@cdrl.org.uk

Alternatively, you can call the RetailADR on 0203 540 8063 or write to:

    12-14 Walker Avenue,
    Stratford Office Village,
    Wolverton Mill,
    Milton Keynes,
    MK12 5TW

You may also use the European Commission’s electronic form: http://ec.europa.eu/odr

 

Sharps also offer an individual finance plan that allows you to spread the costs of your purchase over a number of months. If your complaint relates to your finance plan then please contact us. If after eight weeks you feel that we have not been able to sufficiently deal with your complaint then you can escalate your complaint to the Financial Ombudsman Service (FOS) free of charge. You can find full details of how to contact the FOS via their website at financial-ombudsman.org.uk 

Sharps Bedrooms Limited is a credit broker, not a lender. We introduce customers wishing to enter into an individual finance plan to Shawbrook Bank Limited (who we work with exclusively). We will receive a commission where a customer we introduce enters into an individual finance plan with Shawbrook Bank Limited. For further information please contact us. We are authorised and regulated by the Financial Conduct Authority (reference number 710897).

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